Q: How can I purchase online with AWAutomotive.co.uk?
A: You can shop via our categories of products on the left hand side of every page of this website. Shopping with us really is that easy! Once you have decided on your product you want, simply click the "Add To Cart" button and this will save it into your shopping cart, when you are happy with the contents of your shopping cart, click the big red "Checkout" button on the right hand menu of the mini cart, this will guide you through the steps to checkout and make a payment.
Q: Do you store my personal details?
A: We have to store some of your personal details for shipping information and also so that we can make your shopping experience more efficient should you shop with us again in the future as you will just have to enter your email and password and your address details will be populated for you.
You have our complete commitment here at AWAutomotive.co.uk to endeavor to keep your personal details safe and secure, and rest assured, we will NEVER pass on your personal details to any other third party.
We may from time to time wish to inform you of our brilliant new offers and products, for which we may use your email address or mailing address on the system, again you will not recieve hundreds or spam emails or junk mail, when we send you out an offer, it really will be a special offer!
Q: Is it safe to shop online with my credit/debit card?
A: Here at AW Automotive, we have chosen to put your customer safety at the forefront of our strategy, therefore we choose not to process your card details or hold any or your card details in house but to use the most respected and well known payment processing provided called Protx (Link Here).
Once you have chosen your products and entered your shipping details, you are passed to the Protx Payment Gateway which is a 100% encrypted and secure server where you can enter your card details. This is then processed and we recieve a response from Protx to wheather the transaction was sucessful or not. As such, our servers and our employees NEVER get to see any of your card details.
Q: How will my delivery arrive and what time?
A: All items are shipped via courier and will arrive between 8am and 5pm Monday to Friday.
Q: How long will my order take to reach me?
A: This will depend on the time you order the goods. 99% of orders will arrive next day (depending on stock availability) and at the very latest, 72 hours, meaning you can be enjoying your new tools and putting them to use as soon as possible!
Q: How do I create an account?
A: The easiest way to shop and create an account it to place items into your cart, and then checkout. During checkout, if you have an account you can log back to save you having to re-enter your details, if you are a new customer then you can create your new account from here, its as easy as that.
You may also create an account from the "My Account" tab at the top of the page.
Q: What if my items are damaged during delivery?
A: No problem! Just inform us within 48 hours of recieving the items and take a quick photo, we will dispatch a replacement product to you and use the photo you send us as evidence to reclaim the value back from the shipping company.
Q: Can I return the product if its not what I expected?
A: Absolutely. We have a no quibble policy on returns, you can send us any item back, however you will have to pay the return postage to obtain a full refund and for obvious reasons, we are unable to accept any items which have been opened.
|
